THE PARKIE AUT25 - Flipbook - Page 38
NO KEYS, NO QUEUES, NO WORRIES –
the future of check-in is here
It’s no secret contactless guest experiences have surged in recent years - both in
popularity and in innovation. Most parks are already familiar with the concept, having
introduced elements like online bookings, automated messaging and digital keys.
While individual tools can noticeably ease the workload
and simplify the guest experience, the real impact comes
from linking contactless experiences across the entire
guest journey.
When every step – before, during and after arrival – is
seamless, guests feel more in control and less stressed.
And your team? They spend less time on manual tasks
and more time doing what they do best: creating
meaningful, face-to-face moments.
Freeing up the front desk
Almost every front office task can now be automated,
done in seconds and with incredible accuracy.
Digital keys eliminate the need for physical handoffs,
while pre-arrival registration enabled by tools like
RMS’ guest portal saves time for both guests and staff.
Reservation requirements can be triggered via email or
SMS, days before they set foot in your park.
The modern check-in experience
From digital concierges to self-service airports, guests
are readily embracing the benefits of contactless
technology – and they expect the same experiences at
holiday parks.
Digital solutions and contactless tech make it easier to
scale operations and reduce manual workloads, allowing
you to deliver consistently smooth check-ins, no matter
the season.
Adopting digital-first tools and evolving your check-in
experience not only delights your guests but adds a clear
point of difference between your park and those who are
still frustrated by manual processes.
Three features for frictionless check-ins
1. Automated entry and licence plate recognition
Why wait at the gate? Boom gate technology integrated
with your PMS allows vehicles to be automatically
recognised on arrival. Once their number plate is
scanned, guests receive a message confirming check-in
and directing them to their site. This improves security,
cuts congestion and ensures a smooth arrival – no lines,
no delays.
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2. Digital keys and pre-arrival messages
Cabin guests can skip the front desk entirely. With digital
key integrations, they can access their cabin straight
from their phone. Combined with pre-scheduled SMS
or email communication, the process feels personal,
professional, and painless. Not only is this convenient for
guests, it’s also perfect for those after-hours arrivals too.
3. Integrated payments and pre-stay processing
With solutions like RMS Pay, you can secure payment
before guests arrive. With the ability to send payment
links in advance for their reservation and effortlessly
take additional payments across their stay, contactless
transactions reduce pressure on staff and improve
accuracy.
Keeping the lines open, during their
stay
Guests want reassurance and responsiveness – and
the right combination of automation and contactless
technology will only enhance the experience you already
provide.
Triggered SMS and email confirmations help set
expectations before arrival, while two-way messaging
allows staff to stay connected with guests in real time.
With your team able to quickly view guest details, site
status and special requests from one system, your guests
will feel the difference.
Less back and forth, and faster response times helps
your guests feel supported across their stay.
Tech meets touch: the perfect
hospitality mix
No gadget can replace genuine and heartwarming
hospitality, but the right tech can give it a boost. When
the admin tasks run on autopilot, your team gets to do
what they do best – greeting guests, fixing hiccups, and
creating memorable moments that keep people coming
back
